Shipping Policy
Thank
you for visiting and shopping at www.drpalikuttyspharma.com.
The following terms and conditions constitute our Shipping Policy.
Domestic Shipping
Shipment processing time: All orders are processed within
2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we
are experiencing a high volume of orders, shipments may be delayed by a few
days. Please allow additional days in transit for delivery. If there will be a
significant delay in the shipment of your order, we will contact you via email
or telephone.
Shipping rates & delivery
estimates: Shipping charges for your order will be
calculated and displayed at checkout.
Shipment confirmation &
Order tracking: You will receive a Shipment Confirmation email
once your order has shipped, containing your order number. The tracking number
will be active within 24 hours of shipping.
Damages: Dr. P. Alikutty’s Ayurveda Pharmaceuticals - Kottakkal is not liable
for any products damaged or lost during shipping. If you received your order
damaged, please contact the shipment carrier to file a claim. Please save all
packaging materials and damaged goods before filing a claim.
International Shipping
International Shipping
Charges & Delivery: Additional shipping charges
are applicable for international couriers. The cost for international shipments
is determined by the destination country and will be provided to the buyer
after the order is placed. International deliveries may take 15-20 days to arrive. Please note that
delivery times may be subject to delays due to flight schedules, cancellations,
and customs procedures, all of which are beyond our control.
International Duties and
Taxes: The recipient of an international shipment may
be subject to import taxes, customs duties, and fees, which are levied once a
shipment reaches the recipient's country. Orders shipped outside India may be
subject to these charges. These additional charges for customs clearance must
be borne by the recipient. We have no control over these charges and cannot
predict what they may be. Customs policies vary widely from country to country,
so you are advised to contact your local customs office for more information.
In
rare cases, you may need to coordinate directly with customs or the local post
office to clear your shipment. We will provide you with all the relevant
information to assist you in this process.
Returns due to customs
issues: If a product is not cleared by customs and is
returned to us, you will only be eligible for a refund of the product cost, not
the shipping costs. You will also be responsible for any return shipping costs
in such circumstances.
Jurisdiction
In
case of any dispute, competent courts at Ernakulam, Kerala shall have the
exclusive jurisdiction to try the dispute.
